Shipping, Returns, & FAQ's

 

COVID-19- During this time we will be operating under different guidelines to keep our fans and staff safe.  As of now, we will not be allowing returns on any items that have been purchased online or at the race track. 

 

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FAQ’s

How Many Days until I get my Order?
All online orders are fulfilled by our Sprint Series Merchandise Team from the souvenir trailer. Depending on travel routes and races all orders are shipped within 1-5 days upon placing the order. Orders are not shipped on Saturday or Sunday due to the post office being closed in most locations.

What shipping method is used?
Most all orders placed will be delivered by the USPS.

Is expedited shipping available?
At this time, we do not offer expedited shipping.

Do I receive tracking information?
Once your order has shipped an email notification will come to your inbox with the tracking information.

Shipping on orders outside the US
All orders placed outside of the US can take up 20 days to get to the final destination. Since each country is different, you may be required to pay additional customs fees before receiving your package from your courier service.

Can I cancel or change my order?
Once a tracking number has been created for your order you will no longer be able to cancel or change your order. You would have to receive the order and submit a return.

Gift Certificates Available?
Gift certificates are available for purchase and will be emailed to the recipient. They are only valid for the online store and not valid at the souvenir trailer.

Where can I find Driver’s Merchandise?
Please visit the driver or team’s website to purchase merchandise from your favorite driver.

Where can I purchase World of Outlaws Morton Buildings Late Model Merchandise?
Please visit www.gottarace.com/collections/world-of-outlaws for all Late Model Merchandise.


Returns

Return Policy
You have 30 days from the purchase date to return items that have not been used, worn, washed or damaged in any way.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping fees are non-refundable.

 

Shipping Policies

Shipping on orders outside the US
All orders placed outside of the US can take up 20 days to get to the final destination. Since each country is different, you may be required to pay additional customs fees before receiving your package from your courier service.

Lost Packages
If your package is lost by the carrier (USPS or UPS) for 7 days or more from 5 days after your item shipped, we will resend you the order.

My Package says Delivered but I never received it
Once your package is delivered your tracking information will have a recorded time, location, and date of delivery. The carrier may have placed it in a different location due to weather, over full mailbox, or to make it less visible from the street. Please check with other household members or neighbors to see if they have received the package by mistake. If living in an apartment, please check with the leasing office since some packages will be left with them.

You have 24 hours after the delivery of your package to file a claim with the carrier and contact us with the claim number, so a replacement package maybe sent. After 24 hours you will have to make a claim with the carrier regarding your missing package, and you will be responsible for locating your missing package.

Returned Packages
If your package is returned to the World of Outlaws office and marked “RTS” and the address matches the address provided you will be contacted for a different shipping address. If that one is returned, we will refund you the purchase excluding shipping cost.